Frequently Asked Questions
Find quick answers to the questions we're asked most. Can't find what you're looking for? Our friendly team is always happy to help through our Contact page.
Shipping & Delivery
Is shipping free?
Yes. We offer free shipping on every order.
How long does shipping take?
Orders are carefully prepared and packed within 1–3 business days. Once dispatched, delivery within New Zealand usually takes 3–5 business days, depending on your location and the time of year. As soon as your order is on its way, you'll receive an email with your tracking number, so you can follow your parcel right to your door.
Will I get a tracking number?
Yes. You can track your order any time using your order number and email address for real-time updates.
What if my package is running late?
Occasionally, weather or high seasonal demand can cause slight delays. Your tracking page will always show the most up-to-date status of your parcel. If your order seems to be taking longer than expected, please reach out through our Contact page or send us an email, and our team will be happy to look into it for you.
Orders
Will I get an order confirmation?
Yes. You'll receive a confirmation email right after you place your order.
Can I change or cancel my order?
If your order hasn't been processed yet, we may be able to update it. Reach out to us as soon as possible.
What if I entered the wrong address?
Contact us right away. If the order hasn't shipped yet, we can correct it for you.
Returns & Refunds
Can I return my order?
Yes. You're covered by our 30-day money-back guarantee.
What are the return conditions?
Items must be:
- Unworn
- Undamaged
- In their original condition
How long does a refund take?
Once your return is received and inspected, your refund is processed within a few business days and credited back to your original payment method.
What if my item arrives damaged?
Contact us right away with a photo. We'll take care of it quickly and fairly.
Sizing & Fit
How do I choose the right size?
Every item has a detailed size guide to help you find the perfect fit.
What if I'm between sizes?
When in doubt, we recommend sizing up for the best comfort.
Can I exchange an item for a different size?
Yes. Just reach out to us and we'll walk you through it.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Apple Pay.
Is my payment secure?
Absolutely. All transactions are protected with industry-standard encryption for a safe, secure checkout.
Will I be charged any extra fees?
No hidden fees. The price you see at checkout is the price you pay.