Shipping Policy

SHIPPING POLICY

This policy explains how your order is processed and delivered.

Processing time
Once your order is placed, it takes 1–3 business days to prepare and pack. Orders placed on Fridays, weekends or public holidays may take a little longer to process.

Delivery time
After dispatch, the estimated delivery time within New Zealand is 3–5 business days. Delivery times may vary depending on your location and the time of year.

Placing an order
1. Browse our collection and add your favourite items to your cart.
2. Check the size, colour and quantity.
3. Proceed to checkout and enter your delivery details carefully.
4. Review your order details before continuing.
5. Select a payment method and complete your order. All payments are processed securely with SSL encryption.

We accept Visa, Mastercard, American Express, PayPal and other secure payment options available at checkout. You'll receive a confirmation email as soon as your order has been placed.

Shipping costs
We offer free shipping across New Zealand, with no minimum order value.

Tracking your order
Once your order has been dispatched, you'll receive an email with your tracking number, so you can follow your parcel every step of the way.

Delays
We do everything we can to deliver your order on time. Occasionally, delays may occur due to courier issues, weather or busy seasonal periods. If a delay affects your delivery, we'll do our best to keep you informed.

Incorrect address
Please make sure your delivery address is correct at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery, which may involve an additional shipping cost.

Need help?
Our team is always happy to help. Simply reach out through our Contact page or send us an email, and we'll get back to you as soon as possible.